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Clips: Ramp up your customer surveying

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How to comply with the Americans with Disabilities Act

(Inc magazine, 8/5)┬áJim Langevin has been a quadriplegic since a shooting accident when he was a teenager. On July 26, Langevin, a U.S. representative from Rhode Island and the first quadriplegic elected to the House, rose to the speaker’s podium in the House of Representatives with the help of a newly installed mechanical lift system.

Langevin was there to honor, and demonstrate the use of, the Americans with Disabilities Act. The paralyzed congressman was asked to be the first wheelchair user to preside over the chamber in celebration of the 20th anniversary of the law that prohibited discrimination against people with disabilities.

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